Education & Training
  Distance Learning
  Online Education
School Education
Skill Development
Corporate Training
International Education
  Assessment & Testing  
  Entrance Test  
  Recruitment Test
Result Management System
OMR Solutions
Web Application for Selling Tests
Become Test Center
  IT Services & Consulting  
  Application Development  
  Online Reputation Management
Digital Publishing
eLearning Solutions
Web Services
Consulting Services
  Outsourcing  
  Assessment Services  
  Online Distance Learning
Student Support
Internet Marketing
Data Entry Services
Content Development
OUTSOURCING -- STUDENT SUPPORT
As more and more universities and distance education providers are looking to delivery systems consisting of online courses and hybrid courses, the need to provide adequate student and faculty support for these systems increases. 

These models imply an “anytime, anywhere” delivery and an expectation that there will be someone to call or help when needed.  Setting up a online or phone based support system can be expensive and beyond the technological reach of many small educational providers.  But outsourcing that support with a pricing model that allows for passing the costs to the student can open the possibility for extending this service to smaller institutions.  We Provide 24X7 following web support :

Provide Real-Time Live Chat
Instant  student service with live chat.
Conduct real-time chat conversations with visitors to your site.
 
Create Knowledge Base For Users and Staff.
Streamline student support with searchable knowledge base.
Easily create a knowledge base for your students and staff, which can be customized with internal-only as well as password-protected articles.
 
Your Users Can Send Emails With Questions.
Create tickets from emails.
Set up a designated support email, which automatically pulls in the sender's email address and creates a support ticket automatically.
 
Support Your Users via Web Ticket.
Instant support notifications.
Your student can fill out a web based ticket and get reply within same business day.

Why do you need 24 x 7 support?

You are probably involved in moving your institution forward by providing Course Management Systems, online registration or other services to your students.  These systems come with an expectation of anytime/anywhere availability.  This availability also implies support when they have a question or a problem. 

You cannot also just expect these students to know how to use your systems or services.  Just because the traditional age students has grown up with technology does not mean they know your college’s fee structure or payment options.  The online service can also lead to a belief that ANYTHING can be added to the anytime/anywhere equation.  You need to communicate and be firm on rules such as add/drop deadlines, payment deadlines and ramifications. Who do they see when they have questions or the litany of excuses?  

It is important to remember that the vast majority of calls to a support line deal with simply accessing the online service.  Statistics range from 60% to 85% of all calls being a password or log-in id related issue. Our experience has been about 75% of calls are system access related.   For this reason it is important to consider your process and procedures for resetting the passwords.    

Support of on-line services for an institution comes with an expectation of 24 x 7 availability. Users need on-line and live access to people who can help with their issues. The costs of this support can be prohibitive to institutions. Outsourcing this support can provide a pricing model that can be affordable and passed along to the students.

 
           
  Apex Group Education & Training IT Services & Consulting Assessment & Testing Outsourcing
  About the Group
  Career
  Contact us
  Partners Programs
  Become Partners
  Criteria for Partners
  Distance Learning
  Online Education
  School Education
  Skill Development
  Corporate Training
  International Education
  Application Development
  Online Reputation Management
  Digital Publishing
  eLearning Solutions
  Web Services
  Consulting Services
  Enterance Test
  Recruitment Test
  Result Management System
  OMR Solutions
  Web Application for Selling Tests
  Become Test Center
  Assessment Services
  Online Distance Learning
  Student Support
  Internet Marketing
  Data Entry Services
  Content Development
     
+91-80-3920 3920 / info@apexemail.net
 
© Apex Group | All Rights Reserved
 Privacy Policy   Term of Use   Sitemap  eMail