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IT SERVICES & CONSULTING -- CONSULTING SERVICES

BUSINESS TECHNOLOGY

Application Management
Enhancing the performance of application development (AD) management creates business value.  We work with our clients to improve application development capabilities (e.g., outsourcing, business unit IT interface, fine-tuning an application development organization, performance management, and redesigning the application development process from specification to deployment). We also focus on requirements management, performance assessments, capability maturity models (CMM), capability building, sourcing  mix optimization, and lean redesign of the AD process.

Enterprise Architecture
The management of enterprise architecture often lacks the same rigor and business focus that characterize many of the other IT disciplines. We help our clients address the traditional architectural challenges (e.g., inconsistent data) as well as emerging issues (e.g., service-oriented architecture or server virtualization). CIOs are increasingly focused on enterprise architecture and their efforts to simplify it have resulted in significant savings.

IT Infrastructure
Developing and managing IT infrastructure to allow access to data and applications is a critical function of IT organizations. We work with our clients to help them improve the technology infrastructure through effective use of infrastructure virtualization, productization, and global operating models, while ensuring overall effective demand management and performance tracking.

IT Strategy & Organization
We work with our clients to improve their IT strategies and align them closely with their business strategies.  To deliver on this goal we help define required IT capabilities and priorities based on business strategy and objectives, identify the relevant IT and business improvements, and structure the necessary IT transformations. We also help improve IT organizations by aligning their structures, leadership mandates, decision-making processes, skills, incentives, and performance metrics to the companies’ overarching IT strategies.

Outsourcing & Offshoring
Outsourcing and offshoring of business and IT processes is an important way to reduce cost and increase speed, flexibility, and revenues. We help our clients evaluate whether a process should be outsourced or offshored by examining a number of factors of their specific organization, such as whether a process can be executed remotely and what level of collaboration is needed to complete a process. It is not uncommon to see one process outsourced (e.g., payroll) while another is offshored (e.g., claims processing) in the same client.

We carefully weigh when to transform an organization’s processes, when to offshore, and what the trade-offs are between the two. We additionally work with clients to implement the best solution and build capabilities within the organization.

Internet Marketing & Sales
We focus on helping clients architect, select, and implement their sales and marketing IT systems to capture the greatest business value in the shortest period of time.  Our work focuses on areas such as using technology to manage customer life cycles, track sales and channel performance, and improve marketing return on investment.

Tech-Enabled Operations
IT is an important driver of operations transformation at leading companies. We help our clients both understand and capture the potential of technologies to provide transformational improvement in every facet of operations, ranging from product development over supply chain management to service operations. Two examples:
  1. Enterprise resource planning (ERP) is the information system backbone that provides end-to-end process support and enables the many transactional challenges across an enterprise. We serve as an independent advisor to the CEO and/or CIO, helping clients set up and drive large programs for success.  We help our clients capture value throughout an ERP system’s lifecycle: before implementation (e.g., business case development), during implementation (e.g., pilot programs and rollout assistance), and after implementation (e.g., ERP turnaround, value capture).

  2. Tech-Enabled Service Operations: We work with our clients to develop and implement service strategies that integrate best practices in both lean processes and IT. Our work encompasses frontline and back office people operations, forecasting, scheduling, and performance management. The Service Ops Tech Lab is staffed by a group of highly skilled analysts who maintains dozens of proprietary and third-party software tools.  These tools are used to guide our clients in performance diagnostics and rapid pilot programs. The pilots lead to detailed, field-tested specifications that can then be put into implementation.
Cloud Computing
Cloud Computing, one of key trends the industry has seen over the last couple of years, helps enterprises transform their business and technology. By improving resource utilization and reducing costs while streamlining operations, the potential and achievement on the Cloud has brought new dimensions and opportunities to both SMBs and large businesses alike.
APEX Services has devised a gamut of solutions that help ISVs address the complexities of the Cloud by offering secure, efficient and scalable services. With enterprise-class, cloud computing capabilities, Symphony can be your trusted partner in the following:
  1. Cloud Consulting
  2. Cloud Engineering
  3. Cloud Deployment
  4. Cloud Management
Email Solution
We are specialists and experts in Google Apps setups. We are here to solve your business's messaging, collaboration, and computing needs. Google Apps will significantly increase your company's productivity and efficiency, while dramatically reducing the IT costs. If you have already set up Google Apps, we can help you get the most out of it through our consulting and support services. We can help you develop a strong online presence for your business with a professional looking website

Please click here, fill out a request form and we will get back to you the same business day.
 
           
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